Policies |
Making Appointments
All appointments should be requested digitally with Ashley's Animal Academy through your Precise Pet Care login.
NEW CLIENTS: To schedule an appointment for your pet with Ashley's Animal Academy, please register here to schedule a free meet-and-greet. After the meet-and-greet and intake paperwork are completed, appointments can be scheduled.
Typical Request Period for Services*:
Drop-in Visits: 2-3 week notice
Walks: 1-2 week notice
Training: 1-2 week notice
*These request periods are estimates based on how far they are usually booked in advanced. The sooner you can book the better!
NEW CLIENTS: To schedule an appointment for your pet with Ashley's Animal Academy, please register here to schedule a free meet-and-greet. After the meet-and-greet and intake paperwork are completed, appointments can be scheduled.
Typical Request Period for Services*:
Drop-in Visits: 2-3 week notice
Walks: 1-2 week notice
Training: 1-2 week notice
*These request periods are estimates based on how far they are usually booked in advanced. The sooner you can book the better!
Payment PoliciesPlease note that all prices listed on the website are subject to change. All payments must be made no later than 5 business days after service completion. Late payments will be subject to a 15% late fee. If you are scheduled for dog-walking you may pay weekly, monthly or per walk. For training packages, you may pay 100% up front OR make payments until the package is completed. At least 10% of the package must be paid as a deposit at the first session. Please discuss your payment options and plan during the meet and greet. Ashley's Animal Academy currently accepts cash, check, Venmo, Paypal and payments made directly through invoice by bank transfer or credit card. |
Cancellation and Schedule Change PoliciesAll cancellations must be done a minimum of 72 hours prior to the first visit unless cancellation is due to severe weather or a death (or other serious illness) in the family. Late cancellation fee: 20% of total invoice We cannot guarantee that schedule changes or modifications will always be able to be accommodated. There will be no fee recalculation for late departure or early return. We cannot guarantee last minute appointment availability. Please attempt to make request sooner than 24 hours in advance. Holiday PoliciesAshley's Animal Academy will only accept reservations for pet-sitting and dog-walking services on noticed holidays. Training services will not be held on noticed holidays. Holiday surcharge: $10 |
Key PoliciesPlease be ready to give your sitter a key to your house at the meet and greet so he/she can check if it works for visits. We will also accept garage door openers or alarm codes at this time (optional). Sitters will plan on leaving your key inside your home in a safe location on the final visit unless otherwise arranged during your meet and greet. Pick up/Drop off fee (outside initial meet and greet) : $15 Ready Key Program Our Ready Key Program is designed for clients that plan on using our services frequently. This will save both you and us time in planning an additional meeting for picking up keys. As part of this program, Ashley's Animal Academy will keep a copy of your key on file, in a secure location, with no identifiable features for future use. If you wish to sign up for our Ready Key Program, let us know at your meet and greet or email ashleysadventurespetsitting@gmail.com |