Policies

Please keep in mind that appointment requests made with Ashley's Animal Academy are not finalized until after the meet and greet has been completed and forms have been filed.

This initial meeting period should allow you and Ashley time to get to know each other and to evaluate whether it is a good fit in order to ensure your pets are getting the best care! Please be ready to discuss your pet's feeding schedules, exercise schedules, medical and behavioral history, and your important household information with Ashley during this meet and greet. Also, please be ready to fill out all necessary paperwork if it has not already been filed and discuss any questions regarding the paperwork at this time.

At the conclusion of this meet and greet, Ashley will either confirm the appointment request or discuss with you her references for your pet's needs.

Payment Policies

Please note that all prices listed on the website are subject to change.

All payments must be made no later than 5 business days after service completion. Late payments will accrue a $0.15/day interest rate.

If you are scheduled for dog-walking you may pay weekly, monthly or per walk.

Training packages may be paid for 100% up front OR 50% up front and 50% at the end. 

​Please discuss your payment options and plan during the meet and greet.

Ashley's Animal Academy currently accepts cash, check, Venmo, Paypal and payments made directly through invoice by bank transfer or credit card. 

Cancellation and Schedule Change Policies

All cancellations must be done a minimum of 72 hours prior to the first visit unless cancellation is due to severe weather or a death (or other serious illness) in the family. 
Late cancellation fee: 30% of original price

It is preferred that we know the final schedule of overnight appointments at least 24 hours prior to the first visit. However, it is understood that sometimes you must return home earlier or stay later than expected. If this does occur, please notify us know as soon as possible so she may  ensure that there are no conflicting appointments.
​There will be no fee recalculation for early return. 

Holiday Policies

Ashley's Animal Academy will only accept reservations for pet-sitting and dog-walking services on noticed holidays.
​Training services will not be held on noticed holidays. 
Holiday surcharge: $10

Key Policies

Please be ready to give Ashley a key to your house at the meet and greet so she can check if it works for her stay/visits.

She will also accept garage door openers or alarm codes at this time (optional).

Ashley will plan on leaving your key inside your home in a safe location on her final visit unless otherwise arranged during your meet and greet.

Pick up/Drop off fee (outside initial meet and greet) : $15

Ready Key Program
Our Ready Key Program is designed for clients that plan on using our services frequently. This will save both you and us time in planning an additional meeting for picking up keys. As part of this program, Ashley's Animal Academy will keep a copy of your key on file, in a secure location, with no identifiable features for future use.

If you wish to sign up for our Ready Key Program, let us know at your meet and greet or email ashleysadventurespetsitting@gmail.com!