Policies |
Making Appointments
All appointments should be made digitally by contacting Ashley's Animal Academy through this website or via email at: ashleysadventurespetsitting@gmail.com
Any requests made via text message, phone call, or through Facebook messenger will be redirected to email prior to confirmation.
Appointments requests will be responded to in the order in which they were received from Monday-Friday from 9am-6pm. If you have a last minute or emergency need for services, please TEXT Ashley with the details and she will do her very best to fit you into her schedule. However, please understand that last minute requests will not always be possible...
NEW CLIENTS: To schedule an appointment for your pet with Ashley's Animal Academy, please reach out via this website or via email to schedule a free meet-and-greet. After the meet-and-greet and intake paperwork are completed, appointments can be confirmed.
Typical Request Period for Services*:
Overnights: booking 6+ months in advance. Book ASAP.
Drop-in Visits: 2-3 week notice
Walks: 1-2 week notice
Training: 1-2 week notice
*These request periods are estimates based on how far they are usually booked in advanced. The sooner you can book the better!
Any requests made via text message, phone call, or through Facebook messenger will be redirected to email prior to confirmation.
Appointments requests will be responded to in the order in which they were received from Monday-Friday from 9am-6pm. If you have a last minute or emergency need for services, please TEXT Ashley with the details and she will do her very best to fit you into her schedule. However, please understand that last minute requests will not always be possible...
NEW CLIENTS: To schedule an appointment for your pet with Ashley's Animal Academy, please reach out via this website or via email to schedule a free meet-and-greet. After the meet-and-greet and intake paperwork are completed, appointments can be confirmed.
Typical Request Period for Services*:
Overnights: booking 6+ months in advance. Book ASAP.
Drop-in Visits: 2-3 week notice
Walks: 1-2 week notice
Training: 1-2 week notice
*These request periods are estimates based on how far they are usually booked in advanced. The sooner you can book the better!
Payment PoliciesPlease note that all prices listed on the website are subject to change. All payments must be made no later than 5 business days after service completion. Late payments will accrue a $0.15/day interest rate. If you are scheduled for dog-walking you may pay weekly, monthly or per walk. Training packages may be paid for 100% up front OR 50% up front and 50% at the end. Please discuss your payment options and plan during the meet and greet. Ashley's Animal Academy currently accepts cash, check, Venmo, Paypal and payments made directly through invoice by bank transfer or credit card. |
Cancellation and Schedule Change PoliciesAll cancellations must be done a minimum of 72 hours prior to the first visit unless cancellation is due to severe weather or a death (or other serious illness) in the family. Late cancellation fee: 30% of original price It is preferred that we know the final schedule of pet-sitting appointments (departure/arrival time) at least 24 hours prior to the first visit. However, it is understood that sometimes you must return home earlier or stay later than expected. If this does occur, please notify us know as soon as possible so we may ensure that there are no conflicting appointments. There will be no fee recalculation for late departure or early return. Holiday PoliciesAshley's Animal Academy will only accept reservations for pet-sitting and dog-walking services on noticed holidays. Training services will not be held on noticed holidays. Holiday surcharge: $10 |
Key PoliciesPlease be ready to give Ashley a key to your house at the meet and greet so she can check if it works for her stay/visits. She will also accept garage door openers or alarm codes at this time (optional). Ashley will plan on leaving your key inside your home in a safe location on her final visit unless otherwise arranged during your meet and greet. Pick up/Drop off fee (outside initial meet and greet) : $15 Ready Key Program Our Ready Key Program is designed for clients that plan on using our services frequently. This will save both you and us time in planning an additional meeting for picking up keys. As part of this program, Ashley's Animal Academy will keep a copy of your key on file, in a secure location, with no identifiable features for future use. If you wish to sign up for our Ready Key Program, let us know at your meet and greet or email ashleysadventurespetsitting@gmail.com |
