Policies |
Making Appointments
All appointments should be requested digitally with Ashley's Animal Academy through your Precise Pet Care login.
NEW CLIENTS: To schedule an appointment for your pet with Ashley's Animal Academy, please register here to schedule a free meet-and-greet. After the meet-and-greet and intake paperwork are completed, appointments can be scheduled.
Typical Request Period for Services*:
All visits require at LEAST 7 days of advanced notice prior to booking in order to properly assign sitters to your visits.
*These request periods are estimates based on how far they are usually booked in advanced. The sooner you can book the better!
NEW CLIENTS: To schedule an appointment for your pet with Ashley's Animal Academy, please register here to schedule a free meet-and-greet. After the meet-and-greet and intake paperwork are completed, appointments can be scheduled.
Typical Request Period for Services*:
All visits require at LEAST 7 days of advanced notice prior to booking in order to properly assign sitters to your visits.
*These request periods are estimates based on how far they are usually booked in advanced. The sooner you can book the better!
Payment PoliciesPlease note that all prices listed on the website are subject to change. All payments must be made no later than 5 business days after service completion. Late payments will be subject to a 15% late fee. If you are scheduled for dog-walking you may pay weekly, monthly or per walk. Ashley's Animal Academy currently accepts cash, check, Venmo, Paypal and payments made directly through invoice by bank transfer or credit card. Training PoliciesScheduling All training visits must be preceded by an evaluation. This can be completed via formal in-person meet and greet with Ashley or via phone call with Ashley. This initial meeting is your time to get to know the trainer and ask any initial questions about our programs. We will help determine which training program is correct for you and your dog at this time. All sessions in a training package (obedience, behavioral, and 1:1) must be scheduled up front in order to reserve the package. To RESCHEDULE a scheduled session, contact us at 484-228-1517 or send an email to ashleysadventurespetsitting@gmail.com. If we do not receive advance notice, a family member, 16 years old or over, is expected to be at each scheduled session. If Ashley arrives for a session and no one is present, the session will be forfeited. To CANCEL a scheduled session, our regular cancellation policies apply. 72 hours advance notice must be made in order to avoid late cancellation fees, unless cancellation is due to severe weather or a family emergency. Payments For individual training sessions, payment must be made in full no later than 5 days after the date of service in order to avoid late payment fees. For training packages (obedience, behavioral, and 1:1), a deposit of 50% is required at booking. The remaining 50% is due no later than 5 days after the first date of service in order to avoid late payment fees. Please discuss your payment options and plan during the meet and greet. Ashley's Animal Academy currently accepts cash, check, Venmo, Paypal and payments made directly through invoice by bank transfer or credit card. |
Cancellation and Schedule Change PoliciesAll cancellations must be done a minimum of 72 hours prior to the first visit unless cancellation is due to severe weather or a death (or other serious illness) in the family. Late cancellation fee: 20% of total invoice We cannot guarantee that schedule changes or modifications will always be able to be accommodated. There will be no fee recalculation for late departure or early return. We cannot guarantee last minute appointment availability. Please attempt to make request sooner than 24 hours in advance. Holiday PoliciesAshley's Animal Academy will only accept reservations for pet-sitting and dog-walking services on noticed holidays. Training services will not be held on noticed holidays. Holiday surcharge: $10 |
Key PoliciesAshley's Animal Academy, LLC now uses secure lockboxes for all pet-sitting clients. Lockboxes can be obtained at your initial meet and greet or a sitter can bring the box to your first visit. The one-time price for lockboxes ($15) will be added to your service invoice if you intend to keep the lockbox. If you do not want to keep the lockbox you can rent the lockbox for $10. If you choose not to use a lockbox, we can use either a garage code or “hide a key” system at your home, which must be discussed at the meet and greet and entered into the portal. |